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Delivery Charges

UK Mainland.

Delivery is FREE for orders over £60 (after any discounts have been applied).

The delivery price for orders below this amount starting with greetings cards at £1.80 for 1st class postage, the option of next day special delivery is also available. Everything else then starts at £3.99 for second class parcels up to 2kg, there will also be the option of 1st class, tracked and next day special delivery.

Parcels that are over 2kg in weight will all be sent tracked delivery starting at £8.49 for tracked 48, with the option of tracked 24 and next day special delivery.

Bulky items will be sent via Parcelforce

We will try to send all Items by Royal Mail or Parcel force, but sometimes other couriers may be used.

Shipping

Usually, items are packed and shipped the day after receiving your order, other than orders received on Saturday and Sunday which will be posted the following Monday (excluding bank holidays). We will always endeavour to ship all items within 3 to 5 working days of clearance of payment into our account. Please contact us if you need your item urgently and we will do our best to dispatch it the same day. We are based in the UK, so please take this into account if you need to receive your item before a certain date. We try to post all items through Royal Mail, but sometimes other courier services will be used. Furthermore, we will obtain a tracking number for items sent overseas.

Shipping options explained

Royal Mail 1st Class – Great value fast delivery (Aims to deliver next working day including Saturdays)

Royal Mail 2nd Class – Our lowest cost service (Delivery in two to three working days, including Saturdays)

Royal Mail Tracked 24 – Tracked to delivery point and next day delivery (Next working day delivery aim)

Royal Mail Tracked 48 – Tracked to delivery point for peace of mind (Aims to deliver in two to three working days)

Royal Mail Next Day Special Delivery by 1pm – Guaranteed delivery when it really needs to get there

International Tracked and Signed – Our best service with full tracking and a signature so you know it’s been delivered

EU – please get in touch if your country doesn’t have a delivery option.

Shipping to the EU is now available again. Maximum package size is 2kg. Any order over this weight will need to be checked out in smaller amounts and will be sent in multiple packages, which will incur extra cost. Parcels will be sent by Royal Mail International, Tracked and signed. Please be aware that customs charges may be added in your country and these are your responsibility.

Refunds and Exchanges

Items can be returned within 14 days of receipt, except for custom orders, which cannot be returned and are excluded from the refund policy unless faulty.

Refunds will be issued within 7 days after inspection of the goods. No return shipping costs (postage and packaging) will be refunded.

In all cases, the items returned must be in their original conditions. They must be complete, undamaged, and unused. Items are your responsibility until they reach us. Please send them, if possible, in the original package. Should you no longer have it, please choose any other suitable package to prevent transportation damage.

Mistakes are made – and we all make them – but if you make a mistake in ordering or pay for something then change your mind we will still gladly refund your payment just minus any Stripe/PayPal fees as Stripe/PayPal do not refund us once fees are taken.

In situations where the courier has attempted to deliver the order without success and/or you have not collected the item, refunds will be made for the item(s) excluding shipping costs and minus a £1.00 administration fee.